How should service attempts be recorded if a recipient refuses service?

• A. Ignore the refusal and close the file.
• B. Reattempt only after a year.
• C. Note refusal, document attempts, attempt subsequent service per policy, and file a proper return.
• D. Delete the attempt from records.

Answer: (C)

When a recipient refuses service, you must document what happened and show that you followed the proper process. The best practice is to note the refusal, record all relevant details (who, what, where, when, how), and then pursue a subsequent service attempt per policy. After that, you file a proper return that outlines the refusal and all service attempts, so the record clearly shows due diligence and what happened next.

This approach ensures there is a complete, verifiable trail for the court or agency. It helps determine whether service is ultimately complete or if alternatives are needed. Ignoring the refusal, closing the file without documentation, delaying reattempts for an extended period, or deleting the record would undermine due process and could jeopardize the enforceability of any resulting action.